Chatbots have become essential tools for e-commerce sites. They improve the user experience by guiding customers through their purchasing journey, while increasing your sales. Imagine a salesperson in a store who can know your entire inventory and help your customers easily find what they are looking for: this is exactly what our chatbot offers. Here is a complete guide to integrating our solution into your website, in a few simple steps.

1. Connecting to our system via our API

To enable your chatbot to function properly, the first step is to connect your product database to our system. We have designed an easy-to-use API to make this integration as simple as possible.

• API Documentation
• API Overview

The API allows you to transmit information such as product names, descriptions, prices and availability. Our tools automatically validate your data to ensure compliance. Obviously we remain available to help all along the process.

2. Integrating on your website

Once the data is configured, it is time to integrate the chatbot into your site. There are two main options:

• Option 1: JavaScript tag

For most sites, integration is simply a matter of inserting a simple JavaScript tag to paste into the HTML code. This will work for any type of site, including Wix or Wordpress.

• Option 2: npm package for React.js

For sites built with React.js, we offer an npm package. This allows you to integrate the chatbot even more smoothly:

npm install @chatsystem/client

3. Support throughout the process

We know that implementing a new technology can seem complex. That's why we offer comprehensive support for each step.

How does it work?

Preparation: You upload the product catalogs that you want to present on the chatbot.

Integration: Our team helps you configure the chatbot according to your needs. We remain available at every step.

Testing and adjustments: Once installed, we perform extensive testing to ensure optimal operation.

Within a week, your chatbot will be fully operational.

4. Chatbot customization and optimization

Once installed, your chatbot can be customized to reflect your brand identity.

Customization:

• Appearance: Colors, font, logo can be customized to your liking.
• Language: Adjust the tone and responses to match your target audience, while sticking to your brand identity.

Continuous optimization:

Our team remains available to help you analyze the chatbot's performance and make improvements as needed.

5. Conclusion: A chatbot operational in a week!

Integrating a chatbot on your e-commerce site has never been easier. By following these steps, you can offer your customers a personalized and intuitive shopping experience, while increasing your conversions.

Contact us to get started today.

Check out our technical documentation or schedule a demo with our team.

Give your customers the virtual salesperson they expect, and transform their shopping experience into a real added value!